Exchanges and Returns
Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us.
However if due to some unforeseen situation you are not happy with the product then the following terms apply
for a mutually consented resolution of the situation :-
- Efello.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
- In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund Or an exchange, within 10 days from the date on which these goods are delivered.
- Customized Orders Will not be taken back and can't be Refunded as we make Product As Per Your Size and Order .And the Same Product Can not be Sold to anyone Else.
- Never send back a item without consulting with us. It's very important that you DO NOT send the item back to us Until you have verified with us and no credit or replacement shall be given on such items. Always report any and all problems associated with a single order/package delivery at the same time. Be as Specific as possible when describing the problem, as all returned items are examined for defects / variations.
* You may return merchandise to us in the following ways:
- Most items are returnable in our stores, to check which items cannot be returned in our stores please call our customer care * for more information or email us at firstname.lastname@example.org
- You may call efello.com.com customer care *, and request a return Or exchange. We will arrange for the merchandise to be collected From the delivery address through courier, and returned to us. We shall process the return subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice, Failing which return/ exchange / refund may not be possible.
- Before accepting delivery of any merchandise, please ensure that the packaging has not been Damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care *or e-mail us at email@example.com, Mentioning your order reference number. We shall make our best efforts to ensure that a replacement Delivery is made to you at the earliest.
- While we shall make our best efforts to ensure that you are fully satisfied with any merchandise you order from efello.com, for hygiene and other reasons we shall be unable to accept returns or exchanges of jewelry, fragrances, cosmetics, sunglasses, innerwear (under garments), swimwear, gift vouchers, watches, mobile phones/ MP3 players, Movies, Music, Gaming CD's and any made To order or altered merchandise.
- In the event you return any item which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item, if we are unable To exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.
- If you return any merchandise purchased on efello.com, and replacement product is not Available as per your choice on the efello.com you shall be issued a efello.com credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from efello.com Please note that the original efello.com credit note and credit Note No. must be produced while redeeming Against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.
- The issue of the efello.com credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to efello.com for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card, Or through any other means.
- If you request a return/exchange through courier collection, at the time of collecting the merchandise, You will be given a courier Airway Bill, which is to be retained for future reference. Please also keep a copy of the sales invoice/order copy for future reference, before handing over the return Merchandise and original sales invoice to the courier. We will send the original invoice back to You through courier, after processing your return/exchange request.
- Exchanges through courier collection shall only be done, for items with exactly the same price As the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
- Any refund against a return request made to efello.com customer support, and collected by courier from the delivery address where the item was originally delivered, shall be processed only Upon receipt of the merchandise in unused condition, along with the original sales invoice.
- After the merchandise is received by efello.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 5 working days of receipt Of the merchandise.
- You Can Get Your Amount Refunded from the same payment gateway in which the transaction was made successful.
While ordering on internet OR From catalogue we suggest that customers should be extra careful of following :
- Red, maroon, firozi and orange colors have a higher tendency to reflect a different shade then other colors.
For example even if you yourself try to photograph from a digital camera or scan a red garment, in most
Of the cases it will show either as maroon or orange on the computer monitor. Though imaging technology
Has advanced, still no fool proof solution to this problem is available at the moment. Many a times green and blue also overlap. Same is the case with off-white, white and cream colors.
All disputed are subject to Delhi - India, Jurisdiction.
PLEASE CALL CUSTOMER CARE *
- UK.:- 0208-819-9800,
- USA & Canada :- 646-915-0512,
- Europe :- ++44 - 208 – 819 -9800
- India: - 011-41626966.
- Rest of the World :- ++1-646-905-0512
- OR MAIL US AT
- if you
- have any queries or concerns about our returns and Exchange / Return policy