We are committed to delivering your ORDER accurately, in good condition and
always on time.
Please note our shipping policy as follows:
We currently deliver all across the globe.
- Currently, each order may be shipped only to a single destination address. If you
wish to ship products to different addresses, you shall need to make different shipping
- In International :- we make our best efforts to Deliver each item
in your order within 10-15 working days.
- In India :- we make our best efforts to ship each item in your
order within 3 working days of the order. However in some cases, we may take longer,
up to 15 working days, to ship the order. In the unlikely event that we are not
able to ship your order completely within 15 days of the order, we shall cancel
the remaining unshipped part of the order, and send you an email informing you about
the same. In such cases, your payment against the unshipped part of the order shall
be refunded; in the manner you have made the payment. .( Customized Orders will
be shipped within 21 days of order )
- We ship on all week days (Monday to Saturday), excluding public holidays. Delivery
timings are between 10 am to 6 pm
- To ensure that your order reaches you in the fastest time and in good condition,
we only ship through reputed courier agencies.
- While we shall endeavor to ship all items in your order together, this may not always
be possible due to product characteristics, or availability.
- If you believe that the product is not in good condition, or if the packaging is
tampered with or damaged, before accepting delivery of the goods, please refuses
to take delivery of the package, and call our Customer Care or mail us at
email@example.com, mentioning your order reference number. We shall make our
best efforts to ensure that a replacement delivery is made to you at the earliest
- Please note all items (including gifts) will be shipped with an invoice mentioning
the price, as per Local Tax Regulations.
- Customized orders :- However in some cases and As per your size
orders (Customized orders ) , we may take longer, up to 21 working days, to ship
the order. In the unlikely event that we are not able to ship your order completely
within 21 days of the order, we shall cancel the remaining unshipped part of the
order, and send you an email informing you about the same. In such cases, your payment
against the unshipped part of the order shall be refunded; in the manner you have
made the payment. ( Customized Orders will be shipped within 21 days of order )
SPECIAL INTERNATIONAL DELIVERY :-
These charges are only from those customers who want the parcels to be delivered
as registered delivery where customer signature is required. This is especially
in case of Big value of order where there is risk of mishandling by the courier
company/wrong delivery of parcel or parcels left at front door etc. etc. Customer
who pay these charges are extra secured regarding delivery on time and to correct
customer These charges are paid to forwarding company as special delivery charge.
A. Transit Risk:
efello.com is shipping all parcels as fully insured at no extra cost to customers.
If courier company fails to deliver, you do not suffer any loss. In-transit risk
is all ours. But efello.com will not responsible for lost and stolen packages or
any full or partial damages to the package after being left at customer's address
by postal / courier agency.
B. Shipment and Tracking details:
We will send you an email regarding the shipment of your order, as soon as the items
are handed over to the Courier. These alert EMAILS and SMS will contain message
about courier company website details along .You may also check the same on our
order status page.
Tracking numbers for orders shipped might take 24 business hours to become active
on the courier websites.
C. Address change requests:
Once an order is registered, you cannot make any alterations. However, address alteration
requests may be accommodated within 48 hours of placing the order. You may send
your alteration request to firstname.lastname@example.org and the need full will be done.
D. Incorrect or Incomplete address:
Please note: some Delivery companies charge a penalty for incorrect shipping addresses,
wherein the address and zip/post/pin code do not match. The customer will, without
exception, bear the cost of any such penalties and/or fees. Please make sure your
shipping address is correct.
In the event of a re-shipment of the same order, customers will be responsible to
pay re-shipping charges for the reshipment
E. What if Delays:
Time to ship mentioned on our website against each item is indicative and approximate
values only and sometimes due to situations beyond our control, delays may occur.
If, for any reason, there is going to be a delay in shipping because a item is out
of stock or If there is an unusual delay in filling an order, we will notify you
However any dates for delivery are approximate only and we are not liable for any
delay in delivering your order or any part of it. We may choose to deliver your
order in separate parts. We will within 4 Days will refund you the unfulfilled part
of the order.