Terms & Conditions *
Please read these Terms and Conditions of Use (the "Agreement") carefully before using this website. By using www.efello.com owned and operated by , (referred to herein as "EFELLO," "we," "us" and "our"), you agree to be bound by this Agreement. If you do not agree to the terms and conditions of this Agreement, EFELLO reserves the right to change this Agreement, in whole or in part, from time to time at our sole discretion, and to provide you with notice of such change by any reasonable means, including without limitation posting the revised draft of this Agreement on the EFELLO WEBSITES. You can determine when this Agreement was last revised by referring to the "LAST UPDATED" legend at the top of this Agreement. You should always check this Agreement prior to using the EFELLO WEBSITES. Your continued use of the EFELLO WEBSITES following the posting of changes to this Agreement will mean that you accept those changes.
For purposes of this Agreement, the following terms have the following meanings:
The "EFELLO Independent Sales Representative Contract" means EFELLO's Independent Sales Representative Contract, collectively with the EFELLO Independent Sales Representative Terms and Conditions and any Policies and Procedures attached to or accompanying such contract.
An "EFELLO Independent Sales Representative" is an individual (a) who has agreed, pursuant to the terms of an EFELLO Independent Sales Representative Contract, to be an EFELLO independent sales representative, (b) who remains an active EFELLO independent sales representative in good standing, and (c) whose EFELLO Independent Sales Representative Contract or status as an EFELLO independent sales representative has not been terminated.
The EFELLO WEBSITES are owned and operated by EFELLO. The contents of the EFELLO WEBSITES are copyrighted under Indian copyright laws and may also be copyrighted under the laws of other countries. Except as stated herein, none of the material on the EFELLO WEBSITES may be copied, reproduced, distributed, republished, uploaded, displayed, posted or transmitted in any way whatsoever. Subject to your compliance with this Agreement, and solely for as long as you are permitted by EFELLO to access and use the EFELLO WEBSITES, you may download one (1) copy of any particular materials from the EFELLO WEBSITES for your own personal, non-commercial use, provided that you agree to abide by any copyright notice or other restrictions contained in or applicable to such materials, including any author attribution, copyright or trademark notice or restriction in any such material that you download. Modification of the materials, or use of the materials for any other purpose, whether commercial or noncommercial, is a violation of EFELLO's copyright and other proprietary rights.
"EFELLO" and the other EFELLO trademarks, trade names, service marks and logos appearing on the EFELLO WEBSITES are proprietary trademarks of EFELLO. The use of any of our trademarks or any other content made available through the EFELLO WEBSITES, except as expressly provided in this Agreement, is strictly prohibited.
Information Submitted Through the EFELLO WEBSITES
Your submission of information through the EFELLO WEBSITES is governed by EFELLO's Security and Privacy Statement (the "Security and Privacy Statement"), located at http://www.efello/privacy_policy.aspx, and this Agreement incorporates by reference the terms and conditions of the Security and Privacy Statement. You represent and warrant that any information you provide in connection with your use of the EFELLO WEBSITES is true, accurate and complete, and that you will maintain and update such information as needed, such that the information remains true, accurate and complete.
Registration; User Names and Passwords
You will be required to register with EFELLO in order to access certain areas of the EFELLO WEBSITES, for example, to purchase EFELLO products or otherwise initiate Transactions .With respect to any such registration, we may refuse to grant you, and you shall not use, a user name or email address that belongs to or is already being used by another person; that may be construed as impersonating another person; that violates the intellectual property or other rights of any person; that is offensive; or that we reject for any other reason in our sole discretion. You are solely responsible for maintaining the confidentiality of any password you may use to access the EFELLO WEBSITES, and you agree not to transfer your password or user name, or lend or otherwise transfer your use of or access to the EFELLO WEBSITES, to any third party. You are fully responsible for all Transactions (including any information transmitted in connection with any Transactions) and other interactions with the EFELLO WEBSITES that occur in connection with your user name. You agree to immediately notify EFELLO of any unauthorized use of your password or user name or any other breach of security related to your account, your user name or the EFELLO WEBSITES, and to ensure that you "log off" and exit from your account with the EFELLO WEBSITES (if applicable) at the end of each session. We are not liable for any loss or damage arising from your failure to comply with any of the foregoing obligations.
Rules of Conduct
We expect users of the EFELLO WEBSITES to respect the law as well as the rights and dignity of others. While using the EFELLO WEBSITES you agree to comply with all applicable laws, rules and regulations. In addition, your use of the EFELLO WEBSITES is conditioned on your compliance with the rules of conduct set forth in this section, and failure to comply with these rules of conduct may result in termination of your access to the EFELLO WEBSITES .
You agree not to:
Post, transmit, or otherwise make available through or in connection with the EFELLO WEBSITES:
1. Any information or materials that are or may be, or the posting, transmission or use of which is or may be: (a) threatening, harassing, degrading, hateful or intimidating; (b) defamatory or libelous; (c) fraudulent or tortious; (d) obscene, indecent, pornographic or otherwise objectionable; or (e) protected by copyright, trademark, trade secret, right of publicity or privacy or any other proprietary right.
2. Any material that would give rise to criminal or civil liability; that encourages conduct that constitutes a criminal offense; or that encourages or provides instructional information about illegal activities or activities such as "hacking," "cracking," or "phreaking."
3. Any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file, or program that is harmful or invasive or that may or is intended to damage, hijack, disable, interfere with, or disrupt the operation of, or monitor the use of, any hardware, software or equipment.
4. Any unsolicited or unauthorized advertisements, promotional material, "junk mail," "spam," "chain letter," "pyramid Policy" or investment opportunity, or any other form of solicitation that is not expressly approved by EFELLO in advance.
5. Any personally identifiable information of another individual, without the prior consent of such individual.
6. Any material, non-public information about a company, without the proper authorization to do so.
7. Use the EFELLO WEBSITES for any fraudulent or unlawful purpose.
8. Use the EFELLO WEBSITES to defame abuse, harass, stalk, threaten or otherwise violate the legal rights of others, including without limitation others' privacy rights or rights of publicity, or to harvest or collect information about users of the EFELLO WEBSITES.
9. Impersonate any person or entity, including without limitation any representative of EFELLO; falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the EFELLO WEBSITES; or express or imply that we endorse any statement you make.
10. Interfere with or disrupt the operation of the EFELLO WEBSITES or the servers or networks used to make the EFELLO WEBSITES available; or violate any requirements, procedures, policies or regulations of such networks.
11. Restrict or inhibit any other person from using the EFELLO WEBSITES (including without limitation by hacking or defacing any portion of the EFELLO WEBSITES).
12. Use the EFELLO WEBSITES to advertise or offer to sell or buy any goods or services for any business purpose, without EFELLO's express prior written consent.
13. Reproduce, duplicate, copy, sell, resell, link to or otherwise exploit for any commercial purposes, any portion of, use of, or access to, the EFELLO WEBSITES.
14. Modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the EFELLO WEBSITES.
15. Remove any copyright, trademark or other proprietary rights notice from the EFELLO WEBSITES or materials originating from the EFELLO WEBSITES.
16. Frame or mirror any part of the EFELLO WEBSITES.
17. Create a database by downloading and storing EFELLO WEBSITES content.
18. Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, "scrape," "data mine" or in any way gather EFELLO WEBSITES content or reproduce or circumvent the navigational structure or presentation of the EFELLO WEBSITES without EFELLO's express prior written consent.
19. Additionally, you acknowledge and agree that you (and not EFELLO) are responsible for obtaining and maintaining all telecommunications, broadband, and computer hardware, equipment, and services needed to access and use the EFELLO WEBSITES, and for paying all charges related thereto.
Exchanges and Returns
Forums and Submissions
EFELLO may offer features through the EFELLO WEBSITES that enable you to post information and materials publicly, for example, bulletin boards, chat areas, and similar forums (collectively referred to herein as "Forums"). All of the rules of conduct described in Section 5 above apply to the Forums. Additionally, without EFELLO's express prior written consent, you may not use the Forums for any commercial purposes, including the promotion or advertisement of any goods, services or opportunities, and you may not use the Forums to solicit other EFELLO WEBSITE visitors or users to visit or become members of, subscribe to or register with any commercial online service or other organization.
When you submit or make available any information or materials through the Forums or otherwise through any EFELLO WEBSITE ("Submissions"), you acknowledge and agree that those Submissions will be non-proprietary and non-confidential, may be made available to the general public, and may be used by EFELLO without restriction. You grant to EFELLO the worldwide, perpetual, royalty-free, irrevocable, nonexclusive right and license, sub licensable through multiple tiers, without compensation to you, to use, reproduce, distribute (through multiple tiers), adapt (including without limitation edit, modify, translate and reformat), create derivative works of, transmit, publicly display, publicly perform, digitally perform, make, have made, sell, offer for sale and import all Submissions, in any media now known or hereafter developed, for any purpose whatsoever, commercial or otherwise. You represent and warrant that you have all rights necessary for you to grant the licenses granted in this section with respect to each Submission, and that your provision of Submissions through the Forums or otherwise through the EFELLO WEBSITES complies with all applicable laws, rules and regulations. You further irrevocably waive any "moral rights" or other rights with respect to attribution of authorship or integrity of materials regarding any Submission that you may have under any applicable law or under any legal theory. This section will survive termination of this Agreement for any reason.
We reserve the right, at our sole discretion, to edit any Submission and to choose to include or not include such Submission in the Forums or otherwise in the EFELLO WEBSITES. The Forums include the opinions, statements and other content of third parties, including EFELLO Independent Parties. We are not responsible for screening, monitoring or verifying such content, including such content's accuracy, reliability or compliance with copyright or other laws. Any opinions, statements or other materials made available by third parties (including EFELLO Independent Parties) through the Forums or otherwise through the EFELLO WEBSITES are those of such third parties and not of EFELLO, and EFELLO does not endorse any such opinions, statements or materials. We may remove objectionable statements or other content from the EFELLO WEBSITES at any time if we deem removal to be warranted. Please understand that removal or editing of any Submission or other materials may not occur immediately.
You acknowledge and agree that EFELLO has no control over, and shall have no liability for any damages resulting from, the use (including without limitation e-publication) or misuse by any third party of information voluntarily made public through the Forums or any other part of the EFELLO WEBSITES. IF YOU CHOOSE TO MAKE ANY OF YOUR PERSONALLY IDENTIFIABLE INFORMATION OR OTHER INFORMATION PUBLICLY AVAILABLE THROUGH THE FORUMS OR OTHERWISE THROUGH THE EFELLO WEBSITES, YOU DO SO AT YOUR OWN RISK.
Contests and Similar Promotions
Any contest, or similar promotion made available through any EFELLO WEBSITES may be governed by specific rules that are separate from this Agreement. By participating in any such contest, or promotion, you agree to become subject to those rules, which may vary from the terms and conditions set forth herein. EFELLO urges you to read the applicable rules, if any, which will be linked from the particular activity, and to review the Security and Privacy Statement, which, in addition to this Agreement, will govern any information you submit in connection with such activities.
Purchases and Other Transactions
If you wish to purchase any product or service or to make a payment to your EFELLO account through an EFELLO WEBSITE (each such purchase or other transaction, a "Transaction"), you may be asked to supply certain information relevant to your Transaction, including without limitation your credit card number, your credit card verification or other security code, the expiration date of your credit card, your billing address and your shipping information. Any such information provided through the EFELLO WEBSITES will be treated by EFELLO in accordance with this Agreement and the Security and Privacy Statement. Verification of information may be required prior to the acknowledgment or completion of any Transaction. You represent and warrant that you have the legal right to use any credit card(s) or other payment means used to initiate any transaction.
EFELLO reserves the right, with or without prior notice, (a) to change product or service descriptions, images and references; (b) to limit the available quantity of any product or service; (c) to honor, or impose conditions on the honoring of, any coupon, coupon code, promotional code, incentive offer or other promotion; (d) to prevent or prohibit any user or customer from making any or all Transaction(s); and/or (e) to refuse to provide any user or customer with any product or service. Price and availability of any product or service offered through the EFELLO WEBSITES are subject to change without notice, and EFELLO shall not be responsible for errors in the prices or descriptions of such products or services. Refunds and exchanges will be subject to EFELLO's refund and exchange policies then in effect. You agree to pay all charges that may be incurred by you or on your behalf through the EFELLO WEBSITES, at the price(s) in effect when such charges are incurred, including without limitation all shipping and handling charges. In addition, you remain responsible for any taxes that may be applicable to your Transactions.
Unless otherwise specified, materials made available through the EFELLO WEBSITES are presented solely for the purpose of providing services and promoting products available in India. EFELLO makes no representation or warranty that any EFELLO WEBSITE, in whole or in part, or any products, services, or materials made available through the EFELLO WEBSITES, are appropriate or available for use in other locations. Those who choose to access the EFELLO WEBSITES from other locations do so on their own initiative and at their own risk and are responsible for compliance with local laws, rules and regulations, if and to the extent local laws, rules or regulations are applicable.
Links to or From Other Sites
Except as otherwise expressly stated by EFELLO on an EFELLO WEBSITE, EFELLO is not affiliated or associated with operators of any third party websites that link to or are linked from the EFELLO WEBSITES. EFELLO expressly disclaims any responsibility for the accuracy, content, or availability of information found on third party websites that link to or are linked from the EFELLO WEBSITES. We cannot ensure your satisfaction with any products or services that are available through any third party site that links to or is linked from the EFELLO WEBSITES because these third party sites are owned and operated by independent entities. We do not endorse any of the products or services, nor have we take any steps to confirm the accuracy or reliability of any of the information, made available through any third party sites. We make no representations or warranties as to the security of any information (including without limitation credit card and other personal information) that you may provide or be requested to provide to any third party, whether through such a third party site or otherwise.
YOU AGREE THAT YOUR USE OF THIRD PARTY SITES AND RESOURCES AND ANY CONTENT, INFORMATION, DATA, ADVERTISING, PRODUCTS, SERVICES, OR OTHER MATERIALS ON OR AVAILABLE THROUGH SUCH SITES AND RESOURCES IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS OF USE APPLICABLE TO SUCH SITES AND RESOURCES.
EFELLO shall have the right, at any time and at its sole discretion, to block links to the EFELLO WEBSITES through technological or other means without prior notice.
THE EFELLO WEBSITES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. EFELLO MAKES NO REPRESENTATION OR WARRANTY AS TO THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF ANY MATERIAL ON OR ACCESSIBLE THROUGH THE EFELLO WEBSITES. ANY RELIANCE ON OR USE OF SUCH MATERIALS SHALL BE AT YOUR SOLE RISK. EFELLO MAKES NO REPRESENTATION OR WARRANTY (A) REGARDING THE STATEMENTS, ACTS OR OMISSIONS OF ANY EFELLO INDEPENDENT PARTIES; (B) THAT THE EFELLO WEBSITES WILL BE AVAILABLE ON A TIMELY BASIS, OR THAT ACCESS TO THE EFELLO WEBSITES WILL BE UNINTERRUPTED, ERROR FREE OR SECURE; (C) THAT DEFECTS OR ERRORS WILL BE CORRECTED; OR (D) THAT THE EFELLO WEBSITES OR THE SERVERS OR NETWORKS THROUGH WHICH THE EFELLO WEBSITES ARE MADE AVAILABLE ARE SECURE OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
While we try to maintain the integrity and security of the EFELLO WEBSITES and the servers from which the EFELLO WEBSITES are operated, the EFELLO WEBSITES may include inaccuracies, errors and materials that violate or conflict with this Agreement. Additionally, third parties may make unauthorized alterations to the EFELLO WEBSITES. If you become aware of any unauthorized third party alteration to the EFELLO WEBSITES, contact us at email@example.com with a description of the material(s) at issue and the URL or location on the applicable EFELLO WEBSITE where such material(s) appear.
Limitation of Liability
IN NO EVENT SHALL EFELLO, ITS SUBSIDIARIES OR AFFILIATES, OR ANY OF THEIR RESPECTIVE EMPLOYEES, OFFICERS, DIRECTORS, AGENTS OR REPRESENTATIVES (THE FOREGOING ENTITIES, COLLECTIVELY, THE "EFELLO ENTITIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF (A) THIS AGREEMENT, (B) THE EFELLO WEBSITES, (C) YOUR USE OF OR INABILITY TO USE THE EFELLO WEBSITES, OR (D) THE ACTS OR OMISSIONS OF EFELLO INDEPENDENT PARTIES, IN EACH EVENT, EVEN IF EFELLO OR SUCH PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EFELLO IS NOT RESPONSIBLE FOR ANY UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR SUBMISSIONS, TRANSMISSIONS OR DATA OR FOR ANY MATERIAL OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED. EFELLO IS NOT RESPONSIBLE OR LIABLE FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT OF ANY OTHER PARTY (INCLUDING WITHOUT LIMITATION ANY EFELLO INDEPENDENT PARTY), OR ANY INFRINGEMENT BY A THIRD PARTY OF ANOTHER'S INTELLECTUAL PROPERTY, PRIVACY OR OTHER RIGHTS. YOU AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED BY YOU THROUGH THE USE OF EFELLO WEBSITES IS DONE AT YOUR OWN RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE DONE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT. WITHOUT PREJUDICE TO WHAT IS STATED HEREINABOVE IN THIS CLAUSE, IN NO EVENT SHALL EFELLO'S TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE) ARISING FROM OR RELATED TO THIS AGREEMENT, THE EFELLO WEBSITES, OR YOUR USE OF OR INABILITY TO USE THE EFELLO WEBSITES EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR USING OR ACCESSING THE EFELLO WEBSITES.
You will indemnify and hold the EFELLO Entities harmless from and against any and all claims, actions, demands, causes of action, costs and expenses including attorney’s fees and other proceedings arising from or related to any of the following (the "Claims"): (a) your use of, inability to use, or activities in connection with the EFELLO WEBSITES; (b) any violation of this Agreement or any other EFELLO terms, conditions or policies by you or through any account you may have with any EFELLO WEBSITE; (c) any Transaction; (d) any allegation that any Submission or other materials that you make available through the EFELLO WEBSITES infringe or otherwise violate the intellectual property, privacy, or other rights of any third party; or (e) your violation of any rights of any EFELLO WEBSITE visitor, user, or customer, or any other third party; and you agree to reimburse the EFELLO Entities on demand for any damages, losses, costs, judgments, fees, fines and other expenses they incur (including attorneys' fees and court costs) as a result of any Claim(s).
Termination and Enforcement
This Agreement is effective until terminated by EFELLO. You agree that EFELLO, at its sole discretion, may terminate your access to or use of the EFELLO WEBSITES, at any time and for any reason, including without limitation if EFELLO believes that you have violated or acted inconsistently with the letter or spirit of this Agreement (including but not limited to your failure to comply with the rules of conduct set forth in Section 5 above). Upon any such termination, your right to use the EFELLO WEBSITES will immediately cease. You agree that any termination of your access to or use of the EFELLO WEBSITES may be effected without prior notice and that EFELLO may immediately deactivate or delete any user name and/or password used by or provided to you, and all related information and files associated therewith, and/or bar any further access to such information or files. You agree that EFELLO shall not be liable to you or any third party for any termination of your access to the EFELLO WEBSITES or to any such information or files, and shall not be required to make such information or files available to you after any such termination. EFELLO reserves the right to takes steps that EFELLO believes are necessary or appropriate to enforce and/or verify compliance with this Agreement (including without limitation in connection with any legal process relating to your use of the EFELLO WEBSITES and/or a third party claim that your use of the EFELLO WEBSITES is unlawful or violates such third party's rights).
Information or Complaints
If you have a question or complaint regarding the EFELLO WEBSITES, please send an email to firstname.lastname@example.orgYou may also contact us by writing to
Waiver / Severability
No waiver by EFELLO of any breach or default hereunder will be deemed to be a waiver of any preceding or subsequent breach or default. If any provision of this Agreement shall be deemed to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions.
This Agreement shall be governed by the laws of India. You agree that any dispute or claim arising out of or relating to this Agreement shall be resolved only by the courts located in Delhi, India and you hereby consent and submit to the jurisdiction of such courts for the purposes of litigating any such dispute or claim.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time
This Agreement does not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency or franchisor-franchisee relationship between you and EFELLO. You shall not assign, transfer or sublicense any or all of your rights or obligations under this Agreement without our express prior written consent. Any heading, caption or section title contained herein is inserted only as a matter of convenience, and in no way defines or explains any section or provision hereof. This Agreement, together with all agreements and statements referred to herein and incorporated herein by reference, is the entire agreement between you and EFELLO relating to the subject matter hereof and, except as otherwise provided herein, supersedes any and all prior or contemporaneous written or oral agreements or understandings between you and EFELLO relating to such subject matter. Notices to you may be made by posting a notice (or a link to a notice) to any EFELLO WEBSITE, by email, or by regular mail, at EFELLO's discretion. Without limitation, you agree that a printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.
1. CREDIT/DEBIT CARDS:- We accept all major National/ International
Debit/Credit Cards. Simply call us :-
USA & Canada :- 646-915-0512,
Europe :- ++44 - 208 – 819 -9800
India :- 011-46702495.
Rest of the World :- ++1-646-905-0512
2. INTERNATIONAL WIRE TRANSFERS:- You can sent
WIRE TRANSFERS to :-
For USA customers:-
JP Morgan Chase Bank, New York A/c No. 0011407376
Further Credit to Punjab National Bank, GK1 Swift Code – PUNB0099300
Beneficiary Account No. 0993002100039848
For U.K Customers.
JP Morgan Chase Bank, London Swift code CHASGB2L A/C No. 0011131588
Sort Code – 60-92-42
IBAN No. GB 48 CHAS60924211131588
Further Credit to Punjab National Bank, GK1 Swift Code – PUNB0099300
Beneficiary Account No. 0993002100039848
For EUROPE Customers.
JP Morgan Chase Bank, Frankfurt Swift code CHASDEFX A/C No. 623160532
Further Credit to Punjab National Bank,GK1 Swift Code – PUNB0099300
Beneficiary Account No. 0993002100039848
4. BANK DEPOSIT :- Indian customers can pay us via depositing in
our Punjab National Bank Account Name:- Account No.
5. NET BANKING :- We Accept payments of all Major Indian banks.
6. POSTAL ORDERS/CHEQUES :- You can sent us Postal orders/ Cheques
in Favour of
7. CASH ON DELIVER :- Cash on delivery is available
for INDIAN customers only and ,
Presently, the Cash on Delivery service is available to only selected Pin Codes
If you are still facing any problem in sending money for your order Email us :-
Your complete shopping satisfaction is our No.1 Priority. We want you happy each and every time you buy from us.
However if due to some unforeseen situation you are not happy with the product then the following terms apply
For a mutually consented resolution of the situation:-
1. Efello.com is committed to ensuring your satisfaction with any merchandise you have ordered from us.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for a refund Or an exchange, within 30 days from the date on which these goods are delivered. Such Orders will only be exchanged / Returned / refunded only when such defects/damages/difference/bad condition are brought to our notice through email within 7 days of delivery. If such defects/damages/difference/bad condition pertaining to the delivered goods are not brought to our notice within 7 days and the goods not return within 30 days , the goods will not be exchanged / Returned and refunded.
Customized Orders will not be taken back and can't be refunded as we make Products as Per Your Size and order as the same product cannot be sold to anyone else. Such Orders will only be exchanged / Returned / refunded in case of apparent manufacturing defects only and when such defects are brought to our notice through email within 7 days of delivery. If such defects/damages/difference/bad condition pertaining to the delivered goods are not brought to our notice within 7 days and the goods not return within 30 days , the goods will not be exchanged / Returned and refunded.
Never send back any item without consulting with us. It's very important that you DO NOT send the item back to us until you have verified with us and no credit or replacement shall be given on such items. Always report any and all problems associated with a single order/package delivery at the same time. Be as specific as possible when describing the problem, as all returned items are examined for defects / variations.
* You may return merchandise to us in the following ways:
Most items are returnable in our stores, to check which items cannot be returned in our store please call our customer care * for more information or email us at email@example.com
You may call efello.com customer care *, and request a return Or exchange. The Goods sought to be returned by you shall be delivered by you to the local courier office situated nearest to you and as specified by us in our list of associates (The list of associates will be available with our customer care Department). We shall process the exchange / refund subject to receipt of the merchandise at our location in unused condition in its original packaging along with original tags and invoice and after complete verification of your complaint, failing which return/ exchange / refund may not be possible. That you shall be provided with a receipt of returned items by our associate and the return/exchange/refund shall only be initiated from our side only after verifying the details and particulars of the said receipt and return goods. Sent us a mail with copy of receipt of the return goods.
Before accepting delivery of any merchandise, please ensure that the packaging has not been Damaged or tampered with. If you believe that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our Customer Care *or e-mail us at firstname.lastname@example.org, Mentioning your order reference number. We shall make our best efforts to ensure that a replacement Delivery is made to you at the earliest.
While we shall make our best efforts to ensure that you are fully satisfied with any merchandise you order from efello.com, for hygiene and other reasons we shall be unable to accept returns or exchanges of jewelry, fragrances, cosmetics, sunglasses, innerwear (under garments), swimwear, gift vouchers, watches, mobile phones/ MP3 players, Movies, Music, Gaming CD's and any made To order or altered merchandise.
In the event you return any item which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item, if we are unable to exchange or replace the item. The replacement item will be shipped to you at no additional shipping charge.
If you return any merchandise purchased on efello.com, and replacement product is not Available as per your choice on the efello.com you shall be issued a efello.com credit note against receipt of the merchandise, which may be redeemed against any purchases of an equivalent amount from efello.com Please note that the original efello.com credit note and credit Note No. must be produced while redeeming against any purchases. We shall not be responsible in the event the original credit note is misplaced or destroyed.
The issue of the efello.com credit note, to the person returning the merchandise, against the returned merchandise shall be sufficient discharge to efello.com for the return of the merchandise, regardless of whether the payment for the original purchase was made by credit card, Or through any other means.
Exchanges through courier collection shall only be done, for items with exactly the same price as the item being returned. Please indicate clearly the replacement item requested and our Customer Care Associate will check and confirm if the item is available in stock and whether the exchange can be made.
After the merchandise is received by efello.com, and subject to verification of the purchase and condition of merchandise we shall process a refund/exchange within 28 working days of receipt Of the merchandise.
Refunds of payments charged to the Cardholder's credit card will only be credited back to the Cardholder's credit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
While ordering on internet OR From catalogue we suggest that customers should be extra careful of following:
Red, maroon, firozi and orange colors have a higher tendency to reflect a different shade then other colors.
For example even if you yourself try to photograph from a digital camera or scan a red garment, in most
Of the cases it will show either as maroon or orange on the computer monitor. Though imaging technology
Has advanced, still no fool proof solution to this problem is available at the moment.
Many a times green and blue also overlap. Same is the case with off-white, white and cream colors.
All disputed are subject to Delhi - India, Jurisdiction.
PLEASE CALL CUSTOMER CARE *
USA & Canada: - 646-915-0512,
Europe: - ++44 - 208 – 819 -9800
India: - 011-46702495.
Australia :- 390-015694
New Zealand:- 995-18105
Rest of the World: - ++1-646-905-0512 OR MAIL US AT email@example.com if you
Have any queries or concerns about our returns and Exchange / Return policy
We are committed to delivering your ORDER accurately, in good condition and always on time.
Please note our shipping policy as follows:
We currently deliver all across the globe.
Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to make different shipping address
In International: - we make our best efforts to dispatch each item in your order within 12 working days if the original order is not modified / altered by you
In India: - we make our best efforts to ship each item in your order within 10 working days of the order. If the original order is not modified / altered by you.
However in some cases, due to unforeseen and uncontrollable circumstances, we make take longer to execute the order.
For , customized order we need 21 working days to execute the order if the customized item/items is ordered along with standard item/items, we will dispatch all the ordered goods ( including customized and standard ) within the time frame specified for customized order.
The above mentioned delivery period shall commence on the date of receiving the payments from the customer for the order Goods.
We ship on all week days (Monday to Saturday), excluding public holidays. Delivery timings are between 10 am to 6 pm
To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.
While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability.
If you believe that the product is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the goods, please refuses to take delivery of the package, and call our Customer Care or mail us at firstname.lastname@example.org, mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest
Please note all items (including gifts) will be shipped with an invoice mentioning the price, as per Local Tax Regulations.
SPECIAL INTERNATIONAL DELIVERY :-
These charges are only from those customers who want the parcels to be delivered as registered delivery where customer signature is required. This is especially in case of Big value of order where there is risk of mishandling by the courier company/wrong delivery of parcel or parcels left at front door etc. etc. Customer who pay these charges are extra secured regarding delivery on time and to correct customer These charges are paid to forwarding company as special delivery charge.
A. Transit Risk:
efello.com is shipping all parcels as fully insured at no extra cost to customers. If Courier Company fails to deliver, you do not suffer any loss In-transit risk is all ours. But efello.com will NOT be responsible for lost and stolen packages or any full or partial damages to the package after being left at customer's address by postal / courier agency.
B. Shipment and Tracking details:
We will send you an email regarding the shipment of your order, as soon as the items are handed over to the Courier. These alert EMAILS and SMS will contain message about courier company website details along .You may also check the same on our order status page.
Tracking numbers for orders shipped might take 24 business hours to become active on the courier websites.
C. Address change requests:
Once an order is registered, you cannot make any alterations. However, address alteration requests may be accommodated within 48 hours of placing the order. You may send your alteration request to email@example.com and the need full will be done.
D. Incorrect or Incomplete address:
Please note: some Delivery companies charge a penalty for incorrect shipping addresses, wherein the address and zip/post/pin code do not match. The customer will, without exception, bear the cost of any such penalties and/or fees. Please make sure your shipping address is correct.
In the event of a re-shipment of the same order, customers will be responsible to pay re-shipping charges for the reshipment
E. What if Delays:
Time to ship mentioned on our website against each item is indicative and approximate values only and sometimes due to situations beyond our control, delays may occur.
If, for any reason, there is going to be a delay in shipping because a item is out of stock or If there is an unusual delay in filling an order, we will notify you by e-mail
However any dates for delivery are approximate only and we are not liable for any delay in delivering your order or any part of it. We may choose to deliver your order in separate parts. We will within 4 Days will refund you the unfulfilled part of the order.
Wholesale Shopping from Efello
Any order whose value exceeds more than Rs. 50000/- or quantity is more than 20 Pcs then it will not considered as regular retail shopping. This Kind of orders will be treated as Wholesale orders. any whole sale order may be delivered to you in part consignment , however all such consignment shall be deemed to be the fulfillment of the same single order.
Wholesale Shopping from Efello : When and Why ?
Ideally, wholesale shopping is meant for those starting a business. Hence, irrespective of the size of the business, we would encourage prospective businessmen/women to shop with us. Be it a retail store or a small home based business, you can buy huge or smaller stock lots of Sarees, Salwar Kameez, Kids Clothing, Kurti, Lehenga, Sherwani, Jewelry and much more from us, as per your requirement.
Wholesale shopping can be considered if you have a big family and you want to shop for your whole family. We would be willing to offer you wholesale prices for the Sarees, Salwar Kameez, Kids Clothing, Kurti, Lehenga, Sherwani and Jewelry that you buy for your family members.
Weddings are a great occasion for wholesale shopping. Weddings mean new gorgeous outfits for everyone. Instead of shopping at retail prices, we suggest wholesale shopping for weddings, receptions and pre-wedding functions, such as engagement, mehndi, sangeet, baraat procession, bidaai, pujas and other ceremonies. Buy gorgeous Lehenga Choli, Salwar Kameez, Saree, Sharara Suit, Churidar Suit, Kurta Pyjama, Sherwani, Jewelry, etc., for your family and friends at wholesale prices. It’s affordable and much more convenient!
When it comes to shopping for social gatherings in your club or in your activity group, wholesale shopping can prove to be a great option in order to buy clothes and accessories for all the members of your club or group.
Shopping for bridesmaids’ outfits can also be an ideal chance for wholesale shopping. How do I become an approved Wholesale Buyer with efello ?
Shipping Cost & Options
All our products can be shipped worldwide. The cost of shipping is based on the country where it is delivered and the quantity of items purchased. We use highly reputed logistics company like FEDEX, DHL or UPS to ship. To find out the exact cost of shipping please visit Here.
Shipping charges as charged by shipping company / carrier are charged to you, on a no profit- no loss basis. All prices and transit times are subject to frequent changes as they are dictated by different carriers from time to time. You get the charges displayed as per your order volume in every shipping mode during your ordering process.
You can also send us Purchase Orders online The order confirmation page will be displayed at the end of the order. You can also make your payment through any of following modes : -
International Credit / Debit Card
International Money order
Western Union Money Transfer
SWIFT wire transfer
All payments should be in favor of – , New Delhi, India. The Bank Transfer Account details are available at http://www.efello.com/indianethnic/payment_policy.aspx
Wholesale supplied goods can be returned under our whole return policy. To minimize errors buyers can avail samples at discounted prices.
Returns are applicable ONLY to goods damaged in transit.
In such cases, the claim for refund should be made directly to us, within 4 days of receipt of the damaged goods.
We cover insurance for all the wholesale orders shipped. All claim for refunds on grounds of damaged goods received should be accompanied with pictures and proof of damaged goods with a inspection certificate from a authorized insurance surveyor.
Efello is dedicated to providing exemplary customer service to all of our customers. We pride ourselves on our ability to quickly and accurately process all orders. If you have any questions regarding your purchase, we will do everything we can to address your concerns. If you wish to cancel your order for any reason, please contact us as soon as possible.
If you want to cancel an order:
Your order begins processing immediately after you pay your Order. During processing time it may be not be possible to cancel your order If you still want To attempt to cancel your order during processing:
• Sign in to your account
• Find the order on your main account page
• Click the order number to see the order details
If it's still possible to cancel, you will see a Cancel button on the Order Details page that you can use to cancel your order. This sends a cancel request, but it does not guarantee the order will be canceled. If there is no button, the order cannot be canceled.
If you have changed your mind about the order and it is too late to cancel it will be shipped to you however, you can return any shipped items in accordance with the efello's returns policyand exchange policy.
All products ordered in “as per your size” category cannot be cancelled/returned/refunded and exchanged once in processing.
All ordered Products already into processing, but being out of stock , having not met our quality criteria etc , can be cancelled before shipping.
Detailed responses to the most frequently asked questions regarding our Order Cancellation Policy are shown below:
How do I know if my cancellation request was successfully completed?
A efello Representative will attempt to process your order cancellation request immediately upon receipt. If your request is successfully completed, a confirmation will be provided to you either via email or phone. Please note that if you do not receive a confirmation from a Efello Representative, we may have already processed and/or shipped your order and are unable to cancel. For more information, please contact us.
What happens if my order has already shipped?
Unfortunately, we are unable to cancel your order once it has been shipped, however , any such shipped item may be returned with the cost of delivery and return to be borne by the customer along with 20% of the sale price of the shipped product , where after the remaining payment shall be either refunded to the customer or will be open to be adjusted in any future order or exchange
Why was my order cancelled without my permission?
Efello reserves the right to cancel your order for any reason. If your order is cancelled, you will receive a notification via email or phone with alternative options provided, if possible.
Please note that some of the reasons your order may be cancelled are:
1. Necessary information needed to process the order was not provided in a timely manner
2. The item has been discontinued or is no longer available
3. Due to market volatility / dynamics affecting our sale price of the product.
Are there any circumstances where an order cannot be cancelled?
Efello is unable to adjust or cancel orders once processed and/or shipped. Please note that all special order items cannot be cancelled once they are processed and/or shipped. For more information, please check the item's specific product page or contact us.
Please be aware that “as per your size” category customized orders cannot be modified, changed, cancelled and/or rescinded once your order is in process with us.
What if I still have additional questions regarding the Order Cancellation Policy?
Please feel free to contact us via phone or email if you have any questions.