Terms & Conditions *
Please read these Terms and Conditions of Use (the "Agreement") carefully before
using this website. By using www.efello.com
owned and operated by
, (referred to herein as "EFELLO," "we," "us" and "our"),
you agree to be bound by this Agreement. If you do not agree to the terms and conditions
of this Agreement, EFELLO reserves the right to change this Agreement, in whole
or in part, from time to time at our sole discretion, and to provide you with notice
of such change by any reasonable means, including without limitation posting the
revised draft of this Agreement on the EFELLO WEBSITES. You can determine when this
Agreement was last revised by referring to the "LAST UPDATED" legend at the top
of this Agreement. You should always check this Agreement prior to using the EFELLO
WEBSITES. Your continued use of the EFELLO WEBSITES following the posting of changes
to this Agreement will mean that you accept those changes.
For purposes of this Agreement, the following terms have the following meanings:
The "EFELLO Independent Sales Representative Contract" means EFELLO's Independent
Sales Representative Contract, collectively with the EFELLO Independent Sales Representative
Terms and Conditions and any Policies and Procedures attached to or accompanying
An "EFELLO Independent Sales Representative" is an individual (a) who has agreed,
pursuant to the terms of an EFELLO Independent Sales Representative Contract, to
be an EFELLO independent sales representative, (b) who remains an active EFELLO
independent sales representative in good standing, and (c) whose EFELLO Independent
Sales Representative Contract or status as an EFELLO independent sales representative
has not been terminated.
The EFELLO WEBSITES are owned and operated by EFELLO. The contents of the EFELLO
WEBSITES are copyrighted under Indian copyright laws and may also be copyrighted
under the laws of other countries. Except as stated herein, none of the material
on the EFELLO WEBSITES may be copied, reproduced, distributed, republished, uploaded,
displayed, posted or transmitted in any way whatsoever. Subject to your compliance
with this Agreement, and solely for as long as you are permitted by EFELLO to access
and use the EFELLO WEBSITES, you may download one (1) copy of any particular materials
from the EFELLO WEBSITES for your own personal, non-commercial use, provided that
you agree to abide by any copyright notice or other restrictions contained in or
applicable to such materials, including any author attribution, copyright or trademark
notice or restriction in any such material that you download. Modification of the
materials, or use of the materials for any other purpose, whether commercial or
noncommercial, is a violation of EFELLO's copyright and other proprietary rights.
"EFELLO" and the other EFELLO trademarks, trade names, service marks and logos appearing
on the EFELLO WEBSITES are proprietary trademarks of EFELLO. The use of any of our
trademarks or any other content made available through the EFELLO WEBSITES, except
as expressly provided in this Agreement, is strictly prohibited.
Information Submitted Through the EFELLO WEBSITES
Your submission of information through the EFELLO WEBSITES is governed by EFELLO's
Security and Privacy Statement (the "Security and Privacy Statement"), located at
http://www.efello/privacy_policy.aspx, and this Agreement incorporates by reference
the terms and conditions of the Security and Privacy Statement. You represent and
warrant that any information you provide in connection with your use of the EFELLO
WEBSITES is true, accurate and complete, and that you will maintain and update such
information as needed, such that the information remains true, accurate and complete.
Registration; User Names and Passwords
You will be required to register with EFELLO in order to access certain areas of
the EFELLO WEBSITES, for example, to purchase EFELLO products or otherwise initiate
Transactions .With respect to any such registration, we may refuse to grant you,
and you shall not use, a user name or email address that belongs to or is already
being used by another person; that may be construed as impersonating another person;
that violates the intellectual property or other rights of any person; that is offensive;
or that we reject for any other reason in our sole discretion. You are solely responsible
for maintaining the confidentiality of any password you may use to access the EFELLO
WEBSITES, and you agree not to transfer your password or user name, or lend or otherwise
transfer your use of or access to the EFELLO WEBSITES, to any third party. You are
fully responsible for all Transactions (including any information transmitted in
connection with any Transactions) and other interactions with the EFELLO WEBSITES
that occur in connection with your user name. You agree to immediately notify EFELLO
of any unauthorized use of your password or user name or any other breach of security
related to your account, your user name or the EFELLO WEBSITES, and to ensure that
you "log off" and exit from your account with the EFELLO WEBSITES (if applicable)
at the end of each session. We are not liable for any loss or damage arising from
your failure to comply with any of the foregoing obligations.
Rules of Conduct
We expect users of the EFELLO WEBSITES to respect the law as well as the rights
and dignity of others. While using the EFELLO WEBSITES you agree to comply with
all applicable laws, rules and regulations. In addition, your use of the EFELLO
WEBSITES is conditioned on your compliance with the rules of conduct set forth in
this section, and failure to comply with these rules of conduct may result in termination
of your access to the EFELLO WEBSITES .
You agree not to:
Post, transmit, or otherwise make available through or in connection with the EFELLO
1. Any information or materials that are or may be, or the posting, transmission
or use of which is or may be: (a) threatening, harassing, degrading, hateful or
intimidating; (b) defamatory or libelous; (c) fraudulent or tortious; (d) obscene,
indecent, pornographic or otherwise objectionable; or (e) protected by copyright,
trademark, trade secret, right of publicity or privacy or any other proprietary
2. Any material that would give rise to criminal or civil liability; that encourages
conduct that constitutes a criminal offense; or that encourages or provides instructional
information about illegal activities or activities such as "hacking," "cracking,"
3. Any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer
code, file, or program that is harmful or invasive or that may or is intended to
damage, hijack, disable, interfere with, or disrupt the operation of, or monitor
the use of, any hardware, software or equipment.
4. Any unsolicited or unauthorized advertisements, promotional material, "junk mail,"
"spam," "chain letter," "pyramid Policy" or investment opportunity, or any other
form of solicitation that is not expressly approved by EFELLO in advance.
5. Any personally identifiable information of another individual, without the prior
consent of such individual.
6. Any material, non-public information about a company, without the proper authorization
to do so.
7. Use the EFELLO WEBSITES for any fraudulent or unlawful purpose.
8. Use the EFELLO WEBSITES to defame abuse, harass, stalk, threaten or otherwise
violate the legal rights of others, including without limitation others' privacy
rights or rights of publicity, or to harvest or collect information about users
of the EFELLO WEBSITES.
9. Impersonate any person or entity, including without limitation any representative
of EFELLO; falsely state or otherwise misrepresent your affiliation with any person
or entity in connection with the EFELLO WEBSITES; or express or imply that we endorse
any statement you make.
10. Interfere with or disrupt the operation of the EFELLO WEBSITES or the servers
or networks used to make the EFELLO WEBSITES available; or violate any requirements,
procedures, policies or regulations of such networks.
11. Restrict or inhibit any other person from using the EFELLO WEBSITES (including
without limitation by hacking or defacing any portion of the EFELLO WEBSITES).
12. Use the EFELLO WEBSITES to advertise or offer to sell or buy any goods or services
for any business purpose, without EFELLO's express prior written consent.
13. Reproduce, duplicate, copy, sell, resell, link to or otherwise exploit for any
commercial purposes, any portion of, use of, or access to, the EFELLO WEBSITES.
14. Modify, adapt, translate, reverse engineer, decompile or disassemble any portion
of the EFELLO WEBSITES.
15. Remove any copyright, trademark or other proprietary rights notice from the
EFELLO WEBSITES or materials originating from the EFELLO WEBSITES.
16. Frame or mirror any part of the EFELLO WEBSITES.
17. Create a database by downloading and storing EFELLO WEBSITES content.
18. Use any robot, spider, site search/retrieval application or other manual or
automatic device to retrieve, index, "scrape," "data mine" or in any way gather
EFELLO WEBSITES content or reproduce or circumvent the navigational structure or
presentation of the EFELLO WEBSITES without EFELLO's express prior written consent.
19. Additionally, you acknowledge and agree that you (and not EFELLO) are responsible
for obtaining and maintaining all telecommunications, broadband, and computer hardware,
equipment, and services needed to access and use the EFELLO WEBSITES, and for paying
all charges related thereto.
Exchanges and Returns
Forums and Submissions
EFELLO may offer features through the EFELLO WEBSITES that enable you to post information
and materials publicly, for example, bulletin boards, chat areas, and similar forums
(collectively referred to herein as "Forums"). All of the rules of conduct described
in Section 5 above apply to the Forums. Additionally, without EFELLO's express prior
written consent, you may not use the Forums for any commercial purposes, including
the promotion or advertisement of any goods, services or opportunities, and you
may not use the Forums to solicit other EFELLO WEBSITE visitors or users to visit
or become members of, subscribe to or register with any commercial online service
or other organization.
When you submit or make available any information or materials through the Forums
or otherwise through any EFELLO WEBSITE ("Submissions"), you acknowledge and agree
that those Submissions will be non-proprietary and non-confidential, may be made
available to the general public, and may be used by EFELLO without restriction.
You grant to EFELLO the worldwide, perpetual, royalty-free, irrevocable, nonexclusive
right and license, sub licensable through multiple tiers, without compensation to
you, to use, reproduce, distribute (through multiple tiers), adapt (including without
limitation edit, modify, translate and reformat), create derivative works of, transmit,
publicly display, publicly perform, digitally perform, make, have made, sell, offer
for sale and import all Submissions, in any media now known or hereafter developed,
for any purpose whatsoever, commercial or otherwise. You represent and warrant that
you have all rights necessary for you to grant the licenses granted in this section
with respect to each Submission, and that your provision of Submissions through
the Forums or otherwise through the EFELLO WEBSITES complies with all applicable
laws, rules and regulations. You further irrevocably waive any "moral rights" or
other rights with respect to attribution of authorship or integrity of materials
regarding any Submission that you may have under any applicable law or under any
legal theory. This section will survive termination of this Agreement for any reason.
We reserve the right, at our sole discretion, to edit any Submission and to choose
to include or not include such Submission in the Forums or otherwise in the EFELLO
WEBSITES. The Forums include the opinions, statements and other content of third
parties, including EFELLO Independent Parties. We are not responsible for screening,
monitoring or verifying such content, including such content's accuracy, reliability
or compliance with copyright or other laws. Any opinions, statements or other materials
made available by third parties (including EFELLO Independent Parties) through the
Forums or otherwise through the EFELLO WEBSITES are those of such third parties
and not of EFELLO, and EFELLO does not endorse any such opinions, statements or
materials. We may remove objectionable statements or other content from the EFELLO
WEBSITES at any time if we deem removal to be warranted. Please understand that
removal or editing of any Submission or other materials may not occur immediately.
You acknowledge and agree that EFELLO has no control over, and shall have no liability
for any damages resulting from, the use (including without limitation e-publication)
or misuse by any third party of information voluntarily made public through the
Forums or any other part of the EFELLO WEBSITES. IF YOU CHOOSE TO MAKE ANY OF YOUR
PERSONALLY IDENTIFIABLE INFORMATION OR OTHER INFORMATION PUBLICLY AVAILABLE THROUGH
THE FORUMS OR OTHERWISE THROUGH THE EFELLO WEBSITES, YOU DO SO AT YOUR OWN RISK.
Contests and Similar Promotions
Any contest, or similar promotion made available through any EFELLO WEBSITES may
be governed by specific rules that are separate from this Agreement. By participating
in any such contest, or promotion, you agree to become subject to those rules, which
may vary from the terms and conditions set forth herein. EFELLO urges you to read
the applicable rules, if any, which will be linked from the particular activity,
and to review the Security and Privacy Statement, which, in addition to this Agreement,
will govern any information you submit in connection with such activities.
Purchases and Other Transactions
If you wish to purchase any product or service or to make a payment to your EFELLO
account through an EFELLO WEBSITE (each such purchase or other transaction, a "Transaction"),
you may be asked to supply certain information relevant to your Transaction, including
without limitation your credit card number, your credit card verification or other
security code, the expiration date of your credit card, your billing address and
your shipping information. Any such information provided through the EFELLO WEBSITES
will be treated by EFELLO in accordance with this Agreement and the Security and
Privacy Statement. Verification of information may be required prior to the acknowledgment
or completion of any Transaction. You represent and warrant that you have the legal
right to use any credit card(s) or other payment means used to initiate any transaction.
EFELLO reserves the right, with or without prior notice, (a) to change product or
service descriptions, images and references; (b) to limit the available quantity
of any product or service; (c) to honor, or impose conditions on the honoring of,
any coupon, coupon code, promotional code, incentive offer or other promotion; (d)
to prevent or prohibit any user or customer from making any or all Transaction(s);
and/or (e) to refuse to provide any user or customer with any product or service.
Price and availability of any product or service offered through the EFELLO WEBSITES
are subject to change without notice, and EFELLO shall not be responsible for errors
in the prices or descriptions of such products or services. Refunds and exchanges
will be subject to EFELLO's refund and exchange policies then in effect. You agree
to pay all charges that may be incurred by you or on your behalf through the EFELLO
WEBSITES, at the price(s) in effect when such charges are incurred, including without
limitation all shipping and handling charges. In addition, you remain responsible
for any taxes that may be applicable to your Transactions.
Unless otherwise specified, materials made available through the EFELLO WEBSITES
are presented solely for the purpose of providing services and promoting products
available in India. EFELLO makes no representation or warranty that any EFELLO WEBSITE,
in whole or in part, or any products, services, or materials made available through
the EFELLO WEBSITES, are appropriate or available for use in other locations. Those
who choose to access the EFELLO WEBSITES from other locations do so on their own
initiative and at their own risk and are responsible for compliance with local laws,
rules and regulations, if and to the extent local laws, rules or regulations are
Links to or From Other Sites
Except as otherwise expressly stated by EFELLO on an EFELLO WEBSITE, EFELLO is not
affiliated or associated with operators of any third party websites that link to
or are linked from the EFELLO WEBSITES. EFELLO expressly disclaims any responsibility
for the accuracy, content, or availability of information found on third party websites
that link to or are linked from the EFELLO WEBSITES. We cannot ensure your satisfaction
with any products or services that are available through any third party site that
links to or is linked from the EFELLO WEBSITES because these third party sites are
owned and operated by independent entities. We do not endorse any of the products
or services, nor have we take any steps to confirm the accuracy or reliability of
any of the information, made available through any third party sites. We make no
representations or warranties as to the security of any information (including without
limitation credit card and other personal information) that you may provide or be
requested to provide to any third party, whether through such a third party site
YOU AGREE THAT YOUR USE OF THIRD PARTY SITES AND RESOURCES AND ANY CONTENT, INFORMATION,
DATA, ADVERTISING, PRODUCTS, SERVICES, OR OTHER MATERIALS ON OR AVAILABLE THROUGH
SUCH SITES AND RESOURCES IS AT YOUR OWN RISK AND IS SUBJECT TO THE TERMS AND CONDITIONS
OF USE APPLICABLE TO SUCH SITES AND RESOURCES.
EFELLO shall have the right, at any time and at its sole discretion, to block links
to the EFELLO WEBSITES through technological or other means without prior notice.
THE EFELLO WEBSITES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EITHER
EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY,
FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT. EFELLO MAKES NO REPRESENTATION
OR WARRANTY AS TO THE ACCURACY, RELIABILITY, TIMELINESS OR COMPLETENESS OF ANY MATERIAL
ON OR ACCESSIBLE THROUGH THE EFELLO WEBSITES. ANY RELIANCE ON OR USE OF SUCH MATERIALS
SHALL BE AT YOUR SOLE RISK. EFELLO MAKES NO REPRESENTATION OR WARRANTY (A) REGARDING
THE STATEMENTS, ACTS OR OMISSIONS OF ANY EFELLO INDEPENDENT PARTIES; (B) THAT THE
EFELLO WEBSITES WILL BE AVAILABLE ON A TIMELY BASIS, OR THAT ACCESS TO THE EFELLO
WEBSITES WILL BE UNINTERRUPTED, ERROR FREE OR SECURE; (C) THAT DEFECTS OR ERRORS
WILL BE CORRECTED; OR (D) THAT THE EFELLO WEBSITES OR THE SERVERS OR NETWORKS THROUGH
WHICH THE EFELLO WEBSITES ARE MADE AVAILABLE ARE SECURE OR FREE OF VIRUSES OR OTHER
While we try to maintain the integrity and security of the EFELLO WEBSITES and the
servers from which the EFELLO WEBSITES are operated, the EFELLO WEBSITES may include
inaccuracies, errors and materials that violate or conflict with this Agreement.
Additionally, third parties may make unauthorized alterations to the EFELLO WEBSITES.
If you become aware of any unauthorized third party alteration to the EFELLO WEBSITES,
contact us at firstname.lastname@example.org with a description
of the material(s) at issue and the URL or location on the applicable EFELLO WEBSITE
where such material(s) appear.
Limitation of Liability
IN NO EVENT SHALL EFELLO, ITS SUBSIDIARIES OR AFFILIATES, OR ANY OF THEIR RESPECTIVE
EMPLOYEES, OFFICERS, DIRECTORS, AGENTS OR REPRESENTATIVES (THE FOREGOING ENTITIES,
COLLECTIVELY, THE "EFELLO ENTITIES") BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL
OR CONSEQUENTIAL DAMAGES ARISING OUT OF (A) THIS AGREEMENT, (B) THE EFELLO WEBSITES,
(C) YOUR USE OF OR INABILITY TO USE THE EFELLO WEBSITES, OR (D) THE ACTS OR OMISSIONS
OF EFELLO INDEPENDENT PARTIES, IN EACH EVENT, EVEN IF EFELLO OR SUCH PARTY HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EFELLO IS NOT RESPONSIBLE FOR ANY UNAUTHORIZED
ACCESS TO OR ALTERATION OF YOUR SUBMISSIONS, TRANSMISSIONS OR DATA OR FOR ANY MATERIAL
OR DATA SENT OR RECEIVED OR NOT SENT OR RECEIVED. EFELLO IS NOT RESPONSIBLE OR LIABLE
FOR ANY THREATENING, DEFAMATORY, OBSCENE, OFFENSIVE OR ILLEGAL CONTENT OR CONDUCT
OF ANY OTHER PARTY (INCLUDING WITHOUT LIMITATION ANY EFELLO INDEPENDENT PARTY),
OR ANY INFRINGEMENT BY A THIRD PARTY OF ANOTHER'S INTELLECTUAL PROPERTY, PRIVACY
OR OTHER RIGHTS. YOU AGREE THAT ANY CONTENT DOWNLOADED OR OTHERWISE OBTAINED BY
YOU THROUGH THE USE OF EFELLO WEBSITES IS DONE AT YOUR OWN RISK AND THAT YOU WILL
BE SOLELY RESPONSIBLE FOR ANY DAMAGE DONE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA
THAT RESULTS FROM THE DOWNLOAD OF SUCH CONTENT. WITHOUT PREJUDICE TO WHAT IS STATED
HEREINABOVE IN THIS CLAUSE, IN NO EVENT SHALL EFELLO'S TOTAL LIABILITY TO YOU FOR
ALL DAMAGES, LOSSES AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT OR OTHERWISE)
ARISING FROM OR RELATED TO THIS AGREEMENT, THE EFELLO WEBSITES, OR YOUR USE OF OR
INABILITY TO USE THE EFELLO WEBSITES EXCEED THE AMOUNT PAID BY YOU, IF ANY, FOR
USING OR ACCESSING THE EFELLO WEBSITES.
You will indemnify and hold the EFELLO Entities harmless from and against any and
all claims, actions, demands, causes of action, costs and expenses including attorney’s
fees and other proceedings arising from or related to any of the following (the
"Claims"): (a) your use of, inability to use, or activities in connection with the
EFELLO WEBSITES; (b) any violation of this Agreement or any other EFELLO terms,
conditions or policies by you or through any account you may have with any EFELLO
WEBSITE; (c) any Transaction; (d) any allegation that any Submission or other materials
that you make available through the EFELLO WEBSITES infringe or otherwise violate
the intellectual property, privacy, or other rights of any third party; or (e) your
violation of any rights of any EFELLO WEBSITE visitor, user, or customer, or any
other third party; and you agree to reimburse the EFELLO Entities on demand for
any damages, losses, costs, judgments, fees, fines and other expenses they incur
(including attorneys' fees and court costs) as a result of any Claim(s).
Termination and Enforcement
This Agreement is effective until terminated by EFELLO. You agree that EFELLO, at
its sole discretion, may terminate your access to or use of the EFELLO WEBSITES,
at any time and for any reason, including without limitation if EFELLO believes
that you have violated or acted inconsistently with the letter or spirit of this
Agreement (including but not limited to your failure to comply with the rules of
conduct set forth in Section 5 above). Upon any such termination, your right to
use the EFELLO WEBSITES will immediately cease. You agree that any termination of
your access to or use of the EFELLO WEBSITES may be effected without prior notice
and that EFELLO may immediately deactivate or delete any user name and/or password
used by or provided to you, and all related information and files associated therewith,
and/or bar any further access to such information or files. You agree that EFELLO
shall not be liable to you or any third party for any termination of your access
to the EFELLO WEBSITES or to any such information or files, and shall not be required
to make such information or files available to you after any such termination. EFELLO
reserves the right to takes steps that EFELLO believes are necessary or appropriate
to enforce and/or verify compliance with this Agreement (including without limitation
in connection with any legal process relating to your use of the EFELLO WEBSITES
and/or a third party claim that your use of the EFELLO WEBSITES is unlawful or violates
such third party's rights).
Information or Complaints
If you have a question or complaint regarding the EFELLO WEBSITES, please send an
email to email@example.comYou may also contact
us by writing to
Waiver / Severability
No waiver by EFELLO of any breach or default hereunder will be deemed to be a waiver
of any preceding or subsequent breach or default. If any provision of this Agreement
shall be deemed to be unlawful, void or for any reason unenforceable, then that
provision shall be deemed severable from these terms and shall not affect the validity
and enforceability of any remaining provisions.
This Agreement shall be governed by the laws of India. You agree that any dispute
or claim arising out of or relating to this Agreement shall be resolved only by
the courts located in Delhi, India and you hereby consent and submit to the jurisdiction
of such courts for the purposes of litigating any such dispute or claim.
We as a merchant shall be under no liability whatsoever in respect of any loss or
damage arising directly or indirectly out of the decline of authorization for any
Transaction, on Account of the Cardholder having exceeded the preset limit mutually
agreed by us with our acquiring bank from time to time
This Agreement does not, and shall not be construed to, create any partnership,
joint venture, employer-employee, agency or franchisor-franchisee relationship between
you and EFELLO. You shall not assign, transfer or sublicense any or all of your
rights or obligations under this Agreement without our express prior written consent.
Any heading, caption or section title contained herein is inserted only as a matter
of convenience, and in no way defines or explains any section or provision hereof.
This Agreement, together with all agreements and statements referred to herein and
incorporated herein by reference, is the entire agreement between you and EFELLO
relating to the subject matter hereof and, except as otherwise provided herein,
supersedes any and all prior or contemporaneous written or oral agreements or understandings
between you and EFELLO relating to such subject matter. Notices to you may be made
by posting a notice (or a link to a notice) to any EFELLO WEBSITE, by email, or
by regular mail, at EFELLO's discretion. Without limitation, you agree that a printed
version of this Agreement and of any notice given in electronic form shall be admissible
in judicial or administrative proceedings based upon or relating to this Agreement
to the same extent and subject to the same conditions as other business documents
and records originally generated and maintained in printed form.
1. CREDIT/DEBIT CARDS:- We accept all major National/ International
Debit/Credit Cards. Simply call us :-
USA & Canada :- 646-915-0512,
Europe :- ++44 - 208 – 819 -9800
India :- 011-46702495.
Rest of the World :- ++1-646-905-0512
2. INTERNATIONAL WIRE TRANSFERS:- You can sent
WIRE TRANSFERS to :-
For USA customers:-
JP Morgan Chase Bank, New York A/c No. 0011407376
Further Credit to Punjab National Bank, GK1 Swift Code – PUNB0099300
Beneficiary Account No. 0993002100039848
For U.K Customers.
JP Morgan Chase Bank, London Swift code CHASGB2L A/C No. 0011131588
Sort Code – 60-92-42
IBAN No. GB 48 CHAS60924211131588
Further Credit to Punjab National Bank, GK1 Swift Code – PUNB0099300
Beneficiary Account No. 0993002100039848
For EUROPE Customers.
JP Morgan Chase Bank, Frankfurt Swift code CHASDEFX A/C No. 623160532
Further Credit to Punjab National Bank,GK1 Swift Code – PUNB0099300
Beneficiary Account No. 0993002100039848
4. BANK DEPOSIT :- Indian customers can pay us via depositing in
our Punjab National Bank Account Name:-
Account No. 0993002100039848 GK1.
5. NET BANKING :- We Accept payments of all Major Indian banks.
6. POSTAL ORDERS/CHEQUES :- You can sent us Postal orders/ Cheques
in Favour of
7. CASH ON DELIVER :- Cash on delivery is available
for INDIAN customers only and ,
Presently, the Cash on Delivery service is available to only selected Pin Codes
If you are still facing any problem in sending money for your order Email us :-
Your complete shopping satisfaction is our No.1 Priority. We want you happy each
and every time you buy from us.
However if due to some unforeseen situation you are not happy with the product then
the following terms apply
For a mutually consented resolution of the situation:-
1. Efello.com is committed to ensuring your satisfaction with any merchandise
you have ordered from us.
In the unlikely event that any merchandise you have ordered from us is not received
in good condition, is damaged or defective, or if merchandise delivered is different
from what you had ordered, you may return the merchandise unused, and in the same
condition as you received it, in its original packaging along with original tags,
for a refund Or an exchange, within 30 days from the date on which these goods are
delivered. Such Orders will only be exchanged / Returned / refunded only when such
defects/damages/difference/bad condition are brought to our notice through email
within 7 days of delivery. If such defects/damages/difference/bad condition pertaining
to the delivered goods are not brought to our notice within 7 days and the goods
not return within 30 days , the goods will not be exchanged / Returned and refunded.
Customized Orders will not be taken back and can't be refunded as we make
Products as Per Your Size and order as the same product cannot be sold to anyone
else. Such Orders will only be exchanged / Returned / refunded in case of apparent
manufacturing defects only and when such defects are brought to our notice through
email within 7 days of delivery. If such defects/damages/difference/bad condition
pertaining to the delivered goods are not brought to our notice within 7 days and
the goods not return within 30 days , the goods will not be exchanged / Returned
Never send back any item without consulting with us. It's very important that you
DO NOT send the item back to us until you have verified with us and no credit or
replacement shall be given on such items. Always report any and all problems associated
with a single order/package delivery at the same time. Be as specific as possible
when describing the problem, as all returned items are examined for defects / variations.
* You may return merchandise to us in the following ways:
Most items are returnable in our stores, to check which items cannot be returned
in our store please call our customer care * for more information or email us at
You may call efello.com customer care *, and request a return Or exchange. The Goods
sought to be returned by you shall be delivered by you to the local courier office
situated nearest to you and as specified by us in our list of associates (The list
of associates will be available with our customer care Department). We shall process
the exchange / refund subject to receipt of the merchandise at our location in unused
condition in its original packaging along with original tags and invoice and after
complete verification of your complaint, failing which return/ exchange / refund
may not be possible. That you shall be provided with a receipt of returned items
by our associate and the return/exchange/refund shall only be initiated from our
side only after verifying the details and particulars of the said receipt and return
goods. Sent us a mail with copy of receipt of the return goods.
Before accepting delivery of any merchandise, please ensure that the packaging has
not been Damaged or tampered with. If you believe that the merchandise is not in
good condition, or if the packaging is tampered with or damaged, before accepting
delivery of the goods, please refuse to take delivery of the package, and call our
Customer Care *or e-mail us at firstname.lastname@example.org, Mentioning your order reference
number. We shall make our best efforts to ensure that a replacement Delivery is
made to you at the earliest.
While we shall make our best efforts to ensure that you are fully satisfied with
any merchandise you order from efello.com, for hygiene and other reasons we shall
be unable to accept returns or exchanges of jewelry, fragrances, cosmetics, sunglasses,
innerwear (under garments), swimwear, gift vouchers, watches, mobile phones/ MP3
players, Movies, Music, Gaming CD's and any made To order or altered merchandise.
In the event you return any item which is delivered to you in damaged/defective
condition, we will also refund the shipping charges applicable to that item, if
we are unable to exchange or replace the item. The replacement item will be shipped
to you at no additional shipping charge.
If you return any merchandise purchased on efello.com, and replacement product is
not Available as per your choice on the efello.com you shall be issued a efello.com
credit note against receipt of the merchandise, which may be redeemed against any
purchases of an equivalent amount from efello.com Please note that the original
efello.com credit note and credit Note No. must be produced while redeeming against
any purchases. We shall not be responsible in the event the original credit note
is misplaced or destroyed.
The issue of the efello.com credit note, to the person returning the merchandise,
against the returned merchandise shall be sufficient discharge to efello.com for
the return of the merchandise, regardless of whether the payment for the original
purchase was made by credit card, Or through any other means.
Exchanges through courier collection shall only be done, for items with exactly
the same price as the item being returned. Please indicate clearly the replacement
item requested and our Customer Care Associate will check and confirm if the item
is available in stock and whether the exchange can be made.
After the merchandise is received by efello.com, and subject to verification of
the purchase and condition of merchandise we shall process a refund/exchange within
28 working days of receipt Of the merchandise.
Refunds of payments charged to the Cardholder's credit card will only be credited
back to the Cardholder's credit card account, which was used to pay for the original
order. Please note that we shall not be responsible for any delays in credit to
the Cardholder's credit card account as that is managed by the Cardholder's issuing
While ordering on internet OR From catalogue we suggest that customers should be
extra careful of following:
Red, maroon, firozi and orange colors have a higher tendency to reflect a different
shade then other colors.
For example even if you yourself try to photograph from a digital camera or scan
a red garment, in most
Of the cases it will show either as maroon or orange on the computer monitor. Though
Has advanced, still no fool proof solution to this problem is available at the moment.
Many a times green and blue also overlap. Same is the case with off-white, white
and cream colors.
All disputed are subject to Delhi - India, Jurisdiction.
PLEASE CALL CUSTOMER CARE *
USA & Canada: - 646-915-0512,
Europe: - ++44 - 208 – 819 -9800
India: - 011-46702495.
Australia :- 390-015694
New Zealand:- 995-18105
Rest of the World: - ++1-646-905-0512 OR MAIL US AT email@example.com if you
Have any queries or concerns about our returns and Exchange / Return policy
We are committed to delivering your ORDER accurately, in good condition and always
Please note our shipping policy as follows:
We currently deliver all across the globe.
Currently, each order may be shipped only to a single destination address. If you
wish to ship products to different addresses, you shall need to make different shipping
In International: - we make our best efforts to dispatch each item in your
order within 12 working days if the original order is not modified / altered by
In India: - we make our best efforts to ship each item in your order within
10 working days of the order. If the original order is not modified / altered by
However in some cases, due to unforeseen and uncontrollable circumstances, we make
take longer to execute the order.
For , customized order we need 21 working days to execute the order if the customized
item/items is ordered along with standard item/items, we will dispatch all the ordered
goods ( including customized and standard ) within the time frame specified for
The above mentioned delivery period shall commence on the date of receiving the
payments from the customer for the order Goods.
We ship on all week days (Monday to Saturday), excluding public holidays. Delivery
timings are between 10 am to 6 pm
To ensure that your order reaches you in the fastest time and in good condition,
we only ship through reputed courier agencies.
While we shall endeavor to ship all items in your order together, this may not always
be possible due to product characteristics, or availability.
If you believe that the product is not in good condition, or if the packaging is
tampered with or damaged, before accepting delivery of the goods, please refuses
to take delivery of the package, and call our Customer Care or mail us at firstname.lastname@example.org,
mentioning your order reference number. We shall make our best efforts to ensure
that a replacement delivery is made to you at the earliest
Please note all items (including gifts) will be shipped with an invoice mentioning
the price, as per Local Tax Regulations.
SPECIAL INTERNATIONAL DELIVERY :-
These charges are only from those customers who want the parcels to be delivered
as registered delivery where customer signature is required. This is especially
in case of Big value of order where there is risk of mishandling by the courier
company/wrong delivery of parcel or parcels left at front door etc. etc. Customer
who pay these charges are extra secured regarding delivery on time and to correct
customer These charges are paid to forwarding company as special delivery charge.
A. Transit Risk:
efello.com is shipping all parcels as fully insured at no extra cost to customers.
If Courier Company fails to deliver, you do not suffer any loss In-transit risk
is all ours. But efello.com will NOT be responsible for lost and stolen packages
or any full or partial damages to the package after being left at customer's address
by postal / courier agency.
B. Shipment and Tracking details:
We will send you an email regarding the shipment of your order, as soon as the items
are handed over to the Courier. These alert EMAILS and SMS will contain message
about courier company website details along .You may also check the same on our
order status page.
Tracking numbers for orders shipped might take 24 business hours to become active
on the courier websites.
C. Address change requests:
Once an order is registered, you cannot make any alterations. However, address alteration
requests may be accommodated within 48 hours of placing the order. You may send
your alteration request to email@example.com and the need full will be done.
D. Incorrect or Incomplete address:
Please note: some Delivery companies charge a penalty for incorrect shipping addresses,
wherein the address and zip/post/pin code do not match. The customer will, without
exception, bear the cost of any such penalties and/or fees. Please make sure your
shipping address is correct.
In the event of a re-shipment of the same order, customers will be responsible to
pay re-shipping charges for the reshipment
E. What if Delays:
Time to ship mentioned on our website against each item is indicative and approximate
values only and sometimes due to situations beyond our control, delays may occur.
If, for any reason, there is going to be a delay in shipping because a item is out
of stock or If there is an unusual delay in filling an order, we will notify you
However any dates for delivery are approximate only and we are not liable for any
delay in delivering your order or any part of it. We may choose to deliver your
order in separate parts. We will within 4 Days will refund you the unfulfilled part
of the order.
Wholesale Shopping from Efello
Any order whose value exceeds more than Rs. 50000/- or quantity is more than 20
Pcs then it will not considered as regular retail shopping. This Kind of orders
will be treated as Wholesale orders. any whole sale order may be delivered to you
in part consignment , however all such consignment shall be deemed to be the fulfillment
of the same single order.
Wholesale Shopping from Efello : When and Why ?
Ideally, wholesale shopping is meant for those starting a business. Hence, irrespective
of the size of the business, we would encourage prospective businessmen/women to
shop with us. Be it a retail store or a small home based business, you can buy huge
or smaller stock lots of Sarees, Salwar Kameez, Kids Clothing, Kurti, Lehenga, Sherwani,
Jewelry and much more from us, as per your requirement.
Wholesale shopping can be considered if you have a big family and you want to shop
for your whole family. We would be willing to offer you wholesale prices for the
Sarees, Salwar Kameez, Kids Clothing, Kurti, Lehenga, Sherwani and Jewelry that
you buy for your family members.
Weddings are a great occasion for wholesale shopping. Weddings mean new gorgeous
outfits for everyone. Instead of shopping at retail prices, we suggest wholesale
shopping for weddings, receptions and pre-wedding functions, such as engagement,
mehndi, sangeet, baraat procession, bidaai, pujas and other ceremonies. Buy gorgeous
Lehenga Choli, Salwar Kameez, Saree, Sharara Suit, Churidar Suit, Kurta Pyjama,
Sherwani, Jewelry, etc., for your family and friends at wholesale prices. It’s
affordable and much more convenient!
When it comes to shopping for social gatherings in your club or in your activity
group, wholesale shopping can prove to be a great option in order to buy clothes
and accessories for all the members of your club or group.
Shopping for bridesmaids’ outfits can also be an ideal chance for wholesale
shopping. How do I become an approved Wholesale Buyer with efello ?
Shipping Cost & Options
All our products can be shipped worldwide. The cost of shipping is based on the
country where it is delivered and the quantity of items purchased. We use highly
reputed logistics company like FEDEX, DHL or UPS to ship. To find out the exact
cost of shipping please visit Here.
Shipping charges as charged by shipping company / carrier are charged to you, on
a no profit- no loss basis. All prices and transit times are subject to frequent
changes as they are dictated by different carriers from time to time. You get the
charges displayed as per your order volume in every shipping mode during your ordering
You can also send us Purchase Orders online The order confirmation page will be
displayed at the end of the order. You can also make your payment through any of
following modes : -
International Credit / Debit Card
International Money order
Western Union Money Transfer
SWIFT wire transfer
All payments should be in favor of –
, New Delhi, India. The Bank Transfer Account details
are available at http://www.efello.com/indianethnic/payment_policy.aspx
Wholesale supplied goods can be returned under our whole return policy. To minimize
errors buyers can avail samples at discounted prices.
Returns are applicable ONLY to goods damaged in transit.
In such cases, the claim for refund should be made directly to us, within 4 days
of receipt of the damaged goods.
We cover insurance for all the wholesale orders shipped. All claim for refunds on
grounds of damaged goods received should be accompanied with pictures and proof
of damaged goods with a inspection certificate from a authorized insurance surveyor.
Efello is dedicated to providing exemplary customer service to all of our customers.
We pride ourselves on our ability to quickly and accurately process all orders.
If you have any questions regarding your purchase, we will do everything we can
to address your concerns. If you wish to cancel your order for any reason, please
contact us as soon as possible.
If you want to cancel an order:
Your order begins processing immediately after you pay your Order. During processing
time it may be not be possible to cancel your order If you still want To attempt
to cancel your order during processing:
• Sign in to your account
• Find the order on your main account page
• Click the order number to see the order details
If it's still possible to cancel, you will see a Cancel button on the Order Details
page that you can use to cancel your order. This sends a cancel request, but it
does not guarantee the order will be canceled. If there is no button, the order
cannot be canceled.
If you have changed your mind about the order and it is too late to cancel it will
be shipped to you however, you can return any shipped items in accordance with the
efello's returns policyand exchange policy.
All products ordered in “as per your size” category cannot be cancelled/returned/refunded
and exchanged once in processing.
All ordered Products already into processing, but being out of stock , having not
met our quality criteria etc , can be cancelled before shipping.
Detailed responses to the most frequently asked questions regarding our Order Cancellation
Policy are shown below:
How do I know if my cancellation request was successfully completed?
A efello Representative will attempt to process your order cancellation request
immediately upon receipt. If your request is successfully completed, a confirmation
will be provided to you either via email or phone. Please note that if you do not
receive a confirmation from a Efello Representative, we may have already processed
and/or shipped your order and are unable to cancel. For more information, please
What happens if my order has already shipped?
Unfortunately, we are unable to cancel your order once it has been shipped, however
, any such shipped item may be returned with the cost of delivery and return to
be borne by the customer along with 20% of the sale price of the shipped product
, where after the remaining payment shall be either refunded to the customer or
will be open to be adjusted in any future order or exchange
Why was my order cancelled without my permission?
Efello reserves the right to cancel your order for any reason. If your order is
cancelled, you will receive a notification via email or phone with alternative options
provided, if possible.
Please note that some of the reasons your order may be cancelled are:
1. Necessary information needed to process the order was not provided in a timely
2. The item has been discontinued or is no longer available
3. Due to market volatility / dynamics affecting our sale price of the product.
Are there any circumstances where an order cannot be cancelled?
Efello is unable to adjust or cancel orders once processed and/or shipped. Please
note that all special order items cannot be cancelled once they are processed and/or
shipped. For more information, please check the item's specific product page or
Please be aware that “as per your size” category customized orders cannot
be modified, changed, cancelled and/or rescinded once your order is in process with
What if I still have additional questions regarding the Order Cancellation Policy?
Please feel free to contact us via phone or email if you have any questions.